We’ve assembled some of the most commonly asked question here, though more detailed explanations surrounding terms, conditions & policies from Get Assessed can be found on other pages within the site. Please be sure to visit these pages, all of which are accessible from links contained within the footer area of this site.

I'm unhappy with the 'write-off' payout amount my insurance company is willing to pay. what can I do?
If the ‘Market Value’ payout amount of your vehicle is lower than it should reasonably be, seek an independent opinion from Get Assessed.

Our pre-accident Valuations will assist you in determining the correct value of a vehicle. In the event that it is indeed higher than your insurance company is willing to compensate you with, we will discuss your options with you and guide you through the dispute process.

My Vehicle has been repaired and I'm not happy. What can I do?
The first thing we recommend is to give Get Assessed a call (Ph: 02 9053 2800).

We’ll need to ask for details relating to your situation before we are in a position to advise accordingly.

My vehicle was repaired 3 years ago. The paint work is already flaking off. What are my options?
Call Get Assessed on 02 9053 2800.

We’ll discuss the details surrounding the repair, your insurance policy and repair guarantee and walk you through the process of how to rectify the situation.

I've discovered the vehicle I purchased had been in an un-declared accident before I purchased it. Can I seek compensation?
In many circumstances, the short answer is yes.

If a vehicle has suffered impact damage prior to you purchasing it and this wasn’t declared by the seller, you most likely have the ability to seek compensation under consumer law.

Contact Get Assessed to discuss the matter today.

How long does a vehicle assessment take?
Time taken top complete a vehicle assessment will vary. We factor in travel time, on site assessment time and report preparation.
Do I need to be present at a vehicle assessment?
Generally speaking, no. In some circumstances, we will advise that it is best for you to attend too, however this depends on the situation.
Why might I need an expert report from Get Assessed?

Expert Reports are produced primarily for the purpose of assisting Courts or Tribunals to determine the right outcome in a dispute. Along with expert witness testimonies, this evidence is held in the highest regard.

Do Get Assessed representatives attend court to give evidence?
Generally speaking, depending on the intricacies of a case, a Get Assessed representative will attend court to present evidence relating to your claim.

Call Get Assessed today on 02 9053 2800 to find out more.

What payment methods do you accept for vehicle assessments?
Get Assessed accept payment for expert vehicle assessments via direct bank transfer (preferred) and credit card safely via Stripe.

Please note, that all payments must clear prior to the release of any documentation.

How much notice do you need in order to make and assessment and provide export reports?
Generally speaking, most assessments can be undertaken within 7 days following an initial enquiry. Reports are most commonly completed within 24 hours after an assessment.

We advise you provide as much lead time as you reasonably can.

For all other enquiries, contact us today.

Contact Get Assessed Today

Phone: 02 9053 2800